HELP CENTER

Help & support

Looking for an answer about your results, your Finisher's Pack, or a charge? Search below or browse the articles.

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I got a text message about my results — is this real?

Yes — SplitKit is the participant-experience platform your race timer uses. The SMS fires the second you cross the finish mat. Here's how to verify it.

My results page shows the wrong time

Your timer enters and corrects results in their timing software. SplitKit picks up the change automatically — corrections usually appear within a few minutes.

I bought the Finisher's Pack but my certificate isn't showing

We generate your artifacts after purchase — the certificate and share card appear within 15–30 seconds, the detailed performance PDF can take about a minute. The page updates by itself.

How do I get a refund?

Full refund within 7 days of purchase if the certificate hasn't been downloaded. Reply to your Stripe receipt or email support to request one.

How do I stop receiving messages from SplitKit?

Reply STOP and we'll never message that number again — for any race, any timer. We only send one SMS and one email per finish; there are no follow-ups.

I was charged but I don't see my Finisher's Pack

Use the same URL the SMS or email sent you to — that link is the access token. If you opened the page on another device, just open the original link there.